Terms and Conditions
TERMS & CONDITIONS
Welcome to silkroadbazaarshop.com. Before you start shopping, please make sure you agree with the following terms and conditions.
Definitions
Customers or visitors to this website are referred to as "you". Silk Road Bazaar is referred to as "us" or "we".
Company information
Our company details are provided below. Please get in touch with us using any of these points of contact if you have any queries or feedback regarding your purchases:
Silk Road Bazaar
8 St Marys Arcade
Nelson Street
Chepstow
NP16 5EU
Tel: 01291 638844
Contract of sale
No contract will be formed until you have received an email stating that your order status is "Dispatched" and the item has left our premises. Due to the nature of our business, occasionally items that are shown on our website will not be in stock - in these cases we will email you with your options which may be limited to an immediate refund (refunds take 3-5 working days to get to your account after we have processed them).
Making a purchase
All orders must be accompanied by payment. When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than two working days to be dispatched. Most orders are dispatched on the same or next working day. Orders placed at the weekend will normally be posted on the next working day. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.
Pricing
All prices shown on our website are in GBP (£). We welcome purchases from overseas but all orders are charged in GBP, any transaction fees that are added by your card company are not our responsibility.
We cannot be held responsible for typographical errors on this site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.
Packaging
We make every effort to package your items attractively, safely and securely. It is important that you retain any packaging if you want to make a return.
Postage
All items within the UK ordered online or by telephone will be posted by Royal Mail and may require a signature. With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.
If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.
Quality
We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.
We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we'll see what we can do.
Security
We understand that your want to shop securely and with confidence. It therefore uses an online secure payment service provider to process your card payment. This provider uses state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised.
Use of our website
All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without the written consent of Silk Road Bazaar. You must also not use our website in any way that undermines the credibility of Silk Road Bazaar.